Yes, CCHP HMO is a Medicare Advantage Plan with Part D coverage. CCHP HMO has formed a network of pharmacies. You can use any pharmacy in our network. The pharmacies in our network can change any time. You can call our Member Services Department and ask for a current Pharmacy Network List.

Citizens Choice Healthplan (CCHP) HMO offers generic medications at a $0 copayment and preferred brand name medications at a $20.00 copayment and non-preferred brand name medications at a $40.00 copayment. We also provide some over-the-counter medications exclusively for your use. These over the counter drugs are provided at no cost to you. To find out which drugs our plan covers, refer to your formulary.

If you qualify for additional assistance under the Low Income Subsidy (LIS), you will pay your LIS copayments. If you go to a pharmacy that is not in our network, you might have to pay more for your prescriptions. You also might have to follow special rules before getting your prescription in order for the prescription to be covered under the plan. For more information about the pharmacy network, please call our Member Services Department.

Members stay in the Coverage Gap Stage until their out-of-pocket costs reach $4,550. CMS defines the Coverage Gap Stage as the Part D Drug Benefit where you pay a low copayment or coinsurance for your drugs after you or other qualified parties on your behalf have spent $4,550 in covered drugs during the covered year. The Explanation of Benefits (EOB) that we send to you will help you keep track of how much you and the plan have spent for your drugs during the year. After you leave the Coverage Gap Stage, we will continue to provide some prescription drug coverage until your yearly out-of-pocket costs reach a maximum amount that Medicare has set. In 2010, that amount is $4,550. All formulary generic drugs are covered through the gap. until your yearly out-of-pocket drug costs reach $4,550.

What is the CCHP HMO's Transition process for its new members and its members residing in a Long Term Care facility (LTC)?

Citizens Choice Healthplan (CCHP) HMO has implemented a transition process for those members who transition into CCHP HMO from other prescription drug coverage (another Medicare Advantage Prescription Drug Plan - MAPD - or original Medicare and a Prescription Drug Plan - PDP).

This transition policy applies to all non-formulary drugs (not on the CCHP HMO formulary) as well as those that are on formulary but require either prior authorization (drugs that are high cost but have alternate drugs that are lower cost) or step therapy (drugs that require that you try and fail the utilization of the lower cost equivalent drugs).

You will be provided with a one-time, temporary supply of the non-formulary drug in order to meet your immediate needs. This supply will be for 30 days (31 days if you are transitioning from a long term care facility - LTC).

This one time fill must be requested within the first 90 days of enrollment with CCHP HMO (for instance, if you became effective with CCHP HMO on May 1, 2007, the member would be eligible for this transition supply until July 31, 2007 and it must be request during that time period.

If you are transitioning from a long term care facility (LTC), you may get a one-time 31 day emergency supply of the medication requested while a coverage exception is being sent by your PCP and processed by CCHP HMO.

If you have questions about this process, please call your Member Services Representative at 1-866-634-2247, TTY/TDD 1-866-516-9366 between the hours of 8:00 am and 8:00 pm., Monday through Sunday, including holidays.

Click here for the Transition Process program.

Clic aquí para más información.

What if I have a limited income and resources?

There is extra help for people with limited income and resources. Almost 1 in 3 people with Medicare will qualify for extra help and Medicare will pay for almost all of their prescription drug costs. Medicare may be able to pay your medicare drug plan costs so that you get your outpatient prescription drugs for little or no cost.

If you must use an out-of-network pharmacy (generally, out of the plan service area) you will generally have to pay the full cost (rather than paying your normal share of the cost) when you fill your prescription. You can ask us to reimburse you for our share of the cost. Send a copy of your receipt to CCHP HMO and ask that your portion be reimbursed to you.

For more information about reimbursement from the plan, please contact Member Services or refer to your Evidence of Coverage (EOC) Chapter 7, Section 2.1 for requesting reimbursement from the plan.

Yes, Citizens Choice Healthplan HMO will cover home infusion therapy if:

• Your Prescription Drug is on our Plan formulary
• You have followed all required coverage rules, and our Plan has approved your prescription for home infusion therapy
• Your prescription is written by a doctor, and
• You get your home infusion services from a Plan network pharmacy

Please refer to your Pharmacy Directory for more information or contact member services.

We may add or remove drugs from the formulary during the year. Changes in the formulary may affect which drugs are covered and how much you will pay when filling your prescription. If we remove drugs from the formulary, add prior authorizations, quantity limits and/or step therapy restrictions on a drug, or move a drug to a higher cost-sharing tier, and you are taking the drug affected by the change, we will notify you of the change at least 60 days before the date that the change becomes effective. If we don't notify you of the change in advance, you will get a 60 day supply of the drug when you request a refill of the drug. However, if a drug is removed from our formulary because the drug has been recalled from the market, we will not give 60 days notice before removing the drug from the formulary. Instead, we will remove the drug from our formulary immediately and notify members about the change as soon as possible.

Yes, we offer a Medication Therapy Management Program at no cost for our members who have multiple chronic-medical conditions, who are taking many prescription drugs, and have high drug costs.

This program was developed for us by a team of pharmacists and doctors. We utilize this program to provide better services to our members. For example, this program allows CCHP (HMO) to verify that members are receiving medications according to their medical conditions. The Program also seeks to identify any possible medication interaction, duplication of therapy, and confirm that dosages are according to appropriate prescribing standards. At the same time, when we identify medications with a lower cost available, we communicate this availability to your doctor in order to save you on your expenses.

We offer the Medication Therapy Management Program to members who meet certain criteria. Starting in 2010, members who meet the criteria will automatically be enrolled in the program. Remember, there is no cost for members to participate in the Medication Therapy Management Program. Members who decline to participate can write or call to inform CCHP (HMO) of their decision.

Click here for the MTMP program.

Clic aquí para más información.

For certain prescription drugs, we have additional requirements for coverage or limits on our coverage. These requirements and limits ensure that our members use these drugs in the most effective way and also help us control drug plan costs. A team of doctors and pharmacists developed these requirements and limits for our Plan to help us to provide quality coverage to our members. We require you to get prior authorization for certain drugs. This means that your PCP or specialist will need to get approval from us before you fill your prescription. If they don't get approval, we may not cover the drug.

Download a Prior Authorization Form by clicking the button below:

If your prescription is not listed on the formulary, you should first contact Member Services to be sure it is not covered. If Member Services confirms that we do not cover your drug, you have three options:

• You can ask your doctor if you can switch to another drug that is covered by us. If you would like to give your doctor a list of covered drugs that are used to treat similar medical conditions, please contact Member Services.
  
  
• You can ask us to make an exception for us to cover your drug.
  
  Download a non-formulary medication request form to take to your PCP or Specialist by clicking the button below:
  
  
  
  
• You can pay out-of-pocket for the drug and request that the plan reimburse you by means of an exceptions request. This does not obligate the plan to reimburse you if the exception request is not approved.

The first decision made by a plan regarding the prescription drug benefits an enrollee is entitled to receive under the plan, including a decision not to provide or pay for a Part D drug, a decision concerning an exception request, and a decision on the amount of cost sharing for a drug.

CVS Caremark is proud to offer Citizens Choice Healthplan HMO members a specific section of information on their website. The purpose of this section is to provide information on CVS Caremark services.

Citizens Choice Healthplan HMO
17315 Studebaker Road, Suite 200
Cerritos, CA 90703
Hours of Operation:
Member Services
Monday - Friday 8 a.m. to 8 p.m.
Excluding Holidays
Toll Free: 1-866-634-CCHP(2247)
TTY/TTD: 1-866-516-9366

Citizens Choice Healthplan HMO is a HMO with a Medicare contract.